Terms of Service

1Definitions

Capitalised words in these Terms have these meanings:

“Account”

means your account on the Service, including every User login under it.

“Agreement”

means these Terms, any Order Form, the Privacy Policy and, where they apply, the Data Processing Addendum and the Business Associate Agreement.

“Customer Data”

means the documents, files and other data that you or your Users submit to the Service, and the Output.

“Documentation”

means the help centre at support.docsumo.com and the other product guides we publish.

“Order Form”

means an order, quote or statement of work for the Service that both parties have signed or accepted, setting out the plan, volume, fees and term.

“Output”

means the data, fields, tables, classifications, checks, summaries and other results the Service produces from Customer Data.

“Personal Data”

means information about an identified or identifiable natural person.

“Service”

means Docsumo’s intelligent document processing platform, including Document AI, Case Management and Document Workflows, its web application, APIs and integrations, as described in the Documentation.

“Subscription Plan”

means the free trial or paid plan you choose in the Service or in an Order Form, with its usage limits, such as pages and User licences.

“User”

means a person you allow to use the Service under your Account, such as an employee or contractor.

2How the Agreement works

If an Order Form, or another agreement for the Service signed by both parties (such as a master services agreement), conflicts with these Terms, the signed document wins on the point of conflict. Terms printed on your purchase orders or supplier portals do not apply, even if we accept the purchase order.

We may update these Terms. We will post the new version on this page with a new date and, for material changes, tell your Account owner by email or in the Service before they take effect. If you keep using the Service after the new version takes effect, you accept it. An update does not change an Order Form during its term.

3The Service

4AI features and Output

The Service uses machine learning and large language models, including models provided by the third parties listed on our Subprocessors page.

We do not use Customer Data to train shared or third-party models. The Service can learn from the corrections made in your Account to improve results for you, as described in the Documentation.

Output is produced automatically and can be wrong or incomplete. You are responsible for reviewing Output before you rely on it, and for the decisions you make with it, such as credit, lending, insurance or payment decisions, including any legal requirements that apply to those decisions.

5Your data, security and privacy

6Acceptable use

You provide the equipment, software and internet access you need to use the Service, and you make sure your Users know how to use it. You and your Users must not:

• use the Service in breach of any law or anyone else’s rights, including intellectual property and privacy rights;
• upload content that is unlawful, defamatory, obscene or infringing, or that contains viruses or other harmful code;
• try to gain unauthorised access to the Service or other accounts, test its security without our written permission, or disrupt or overload it;
• copy, modify, reverse engineer or hack the Service, except where the law allows this despite this restriction;
• sell, resell, sublicense or give third parties access to the Service without our written permission, or use it to build a competing product;
• send spam or other unsolicited messages through the Service;
• suggest that you or another website is associated with Docsumo when it is not.

We may remove Customer Data or suspend Accounts that we reasonably believe break these rules or the law.

7Plans, fees and payment

8Term, renewal and termination

9Intellectual property

Docsumo owns the Service, the Documentation, our website and the software, models and content in them, and our name, logos and trademarks. The Agreement gives you the right to use the Service during its term for your internal business purposes. It does not transfer any of our intellectual property to you.

We claim no ownership of Customer Data (section 5.1).

10Confidentiality

Each party will keep confidential the other’s non-public information that it receives under the Agreement, and use it only to perform the Agreement. This does not apply to information that is or becomes public through no fault of the receiving party, that it already knew or develops independently, or that it must disclose by law. Section 15 (publicity) is an exception to this section.

11Disclaimers

We provide the Service “as is” and “as available”. To the extent the law allows, we make no warranties, express or implied, and we do not promise that the Service will meet your specific requirements, be uninterrupted or error-free, or that Output will be accurate, complete or reliable.

Third-party services that you connect to the Service, such as storage, email, CRM or automation tools, are provided under their own terms. We are not responsible for them, or for Customer Data once it leaves the Service at your direction.

12Limitation of liability

To the extent the law allows, Docsumo is not liable for any indirect, incidental, special, consequential or exemplary damages, or for loss of profits, revenue, goodwill or data, arising from or relating to the Agreement or the Service, even if we were told they were possible.

We are not liable for losses caused by your breach of the Agreement, your configuration choices, or your use of Output.

Docsumo’s total liability arising from or relating to the Agreement is limited to the fees you paid for the Subscription Plan in effect when the claim arose.

Nothing in the Agreement limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

13Your indemnity

You will defend Docsumo against any claim, demand, suit or proceeding brought by a third party alleging that Customer Data, or your use of the Service in breach of the Agreement, infringes their rights or breaks the law. You will pay the damages awarded against us, or agreed in a settlement you approve, and our reasonable legal fees. This applies if we tell you about the claim promptly in writing, give you sole control of the defence and settlement (a settlement must release us fully and unconditionally), and give you reasonable help at your cost.

14Force majeure

We are not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, such as network or internet failures, failures of public telecommunications or hosting providers, strikes, natural disasters or acts of government.

15Publicity

You allow us to name your company as a Docsumo customer and to describe the Service we provide to you, for commercial purposes.

16General

We may assign, transfer or subcontract any of our rights and obligations under the Agreement. You may not assign the Agreement without our written consent.

The Agreement is the entire agreement between the parties about the Service and replaces all earlier discussions and agreements about it. If a court finds any part of it unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it.

We send notices to the email address of your Account owner. Send notices to us at support@docsumo.com, and privacy requests to privacy@docsumo.com.

17Governing law and disputes

The laws of Singapore govern the Agreement and any dispute arising from or relating to it, without regard to conflict of law rules. The courts of Singapore have exclusive jurisdiction over those disputes.